Volunteering at Citizens Advice Mid Mercia

Are you interested in volunteering for Citizens Advice Mid Mercia?

Citizens Advice Mid Mercia has an amazing team of volunteers who give up their time, energy, resources and skills to help provide a service to the people of South Derbyshire, Derby, Tamworth, Uttoxeter and Burton Upon Trent.

Whatever your experience, skills or interests we can offer a role that will give you the chance to meet new people, learn new things and make a difference to the people around you.

These are some of the reasons why our volunteers choose to give us their valuable time:

  • Give something back when we have directly impacted on people’s lives
  • Make a difference to the lives of others
  • Feel valued working as part of a team
  • Gain confidence and self-esteem
  • Enhancing your CV
  • Meeting new people and making new friends

What do we offer our volunteers?

  • You will always be supported by both our staff and other volunteers
  • You will receive ongoing support and training to enhance your skills
  • You will have regular meetings with senior staff to help you feel part of the team
  • Your travel expenses are reimbursed
  • We offer a friendly working environment
  • We offer an opportunity to apply for any current vacancies we have within the organisation
  • We have a ranger of roles to suit different expertise

What sort of role could you volunteer to do?

We have a variety of roles across different services within our organisation that your could volunteer to do. Below is a brief summary of the sort of roles we offer:

Phone Assessors

This role supports our clients on the telephone helping them overcome their issues with debt, employment, housing, immigration etc. You can volunteer as a phone assessor is any of our specific services, such as Advice, Help to Claim, Autism, Carers, and more.


Our advisors support our clients with more complex issues; all our advisors have been trained to give specialist advice on the above topics.

Digital Assessors and Navigators

Our digital assistants navigators support individuals with digital technology issues by helping them complete forms on line, access online training courses and become computer competent

Community Engagement Workers

Our community engagement workers support projects out in the community, giving hands-on advice and support in places where it’s needed the most.


Our tutors help support a variety of community education projects and help support people with self-management programmes and gaining the skills they need to deliver care or cope with long-term conditions. Two of our services that rely on such tutors are Living With a Long Term Condition and Universal Services for Carers.

Non-Statutory Advocate

This is a specialist role where the advocate is trained to support people to make their voices and views heard in the management of their health and care. In this role, you will make visits to community hospitals and residential homes.


How many hours do I need to volunteer?

Volunteers are expected to be able to commit to a minimum of one 8 hours depending on the role and location. Volunteers are expected to undertake the same set shift each week if possible as we operate a weekly rota. All volunteering roles are carried out during office hours, Monday to Friday 10.00am – 4pm.

All volunteers will be asked to attend training and will be invited to an Induction to the organisation with the C E O and Management Team.

How long am I expected to Volunteer?

All volunteers are asked to be available for at least six months when they start volunteering, this is because we provide a high level of training.

How will I know what days I will be volunteering?

Your volunteer days, hours and training arrangements will be agreed with you in advance.

What happens next when I apply?

Once we have received your expression of interest our Volunteer Support Mentor will contact you and send out an Application/Diversity Form for completion.

When the forms have been received back via email or post we will contact you to participate in a Volunteer Recruitment Event or if preferred a face to face interview.

Once we have confirmed if you have been successful we will arrange an Induction meeting with our Training Mentor who will show you around our offices, arrange your passwords and log in details to access our training platform along with a tour of where you will be volunteering.

A mutual start date will be agreed and then you will be ready to go.

Want to know more? Here’s an account from one of our current volunteers:

John Forster – Volunteer Gateway Assessor

“After more than 30 years working in the Automotive Industry I decided to retire early so that I could pursue volunteering opportunities in UK and Asia.

I was aware of Citizens Advice but had been fortunate to never need their support, I felt that there would be a good match between their values and my skills, so I researched a little online and went along to have a chat with one of the advice supervisors.

I decided to apply and went through a quick recruitment process which involved an interview and references. The atmosphere in the advice team is incredibly welcoming and I soon realised that I was amongst a group of like-minded people.

The training was a mix of online learning modules and on the job training, with a lot of input from the advice supervisors and more experienced volunteers. This really suited my learning style and, although the amount to learn was daunting at times, I always felt supported & was able to quickly move to seeing clients on my own.

I really enjoy helping people, especially those clients who have difficulty to communicate their problems, whether that be from language, mental health or their own understanding. I get a huge sense of satisfaction when I can start to organise their issues and see the weight coming off their shoulders as they see that there are people that will listen and support them.

The Gateway Assessor role is to gain an understanding of the client’s situation and issues, ensuring that a rounded approach is taken, so that nothing is missed and then to signpost the client to where they can get the support they need. That will often be by booking an appointment with a Citizens Advice adviser, who will help them to take the actions that they need to.

I support the adviser by writing up the client’s case with all of the details that I have gathered, so that the adviser can start taking action with the client quickly.

Recently I have mentored new starters, initially they shadow me picking up the key points of the assessor role and then I support them conducting client interviews as they gain in confidence and become effective members themselves. This mentoring role is very enjoyable and helps to build a fantastic team spirit in the group.

I enjoy the variety of work so much that I am now studying to become a volunteer adviser, which involves a lot of additional training, both online and through group training.”

Expression of Interest to Volunteer

To register interest in becoming a volunteer fill out the Expression of Interest to Volunteer form below:

Please consent to us contacting you so we can process your application:

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