Hello and Welcome
Citizens Advice Mid Mercia offers advice and guidance on a range of different issues for anyone living in Derby City, South Derbyshire, East Staffordshire, Tamworth and surrounding areas. We can all face problems that seem complicated or intimidating and at Citizens Advice Mid Mercia we believe no-one should have to face these problems alone. And that’s exactly why we’re here – to give people the knowledge and the confidence they need to find their way forward – whoever they are and whatever their problem. We can support you with problems such as debt and money, benefit entitlement, benefit claims, family, Law and courts, immigration, housing, and health issues.
Issues we can help you with
There are many reasons people choose to contact Citizens Advice Mid Mercia and there are many issues we can support you with. The following are just some of the areas we can help you with:
The benefits system can be very daunting and complicated to understand, especially with the many changes that regularly take place. It may be that you do not understand what benefits are available to you, that you have a form with questions on it that you do not know how to answer, or that you cannot understand why a benefit has been turned down or stopped and would like to challenge this decision. Whatever the issue, we can help!
Click here to find out more about how we can help with benefits: https://www.citizensadvice.org.uk/benefits/
Going to work plays a vital role in most people’s lives. However, there are times when you can be faced with difficulties or challenges at work. You may feel like you have been discriminated against or maybe you feel like you have been unfairly dismissed. It can be intimidating not knowing your rights or not knowing who you can talk to. You are not alone – we can help.
Click here for more information on how we can support you with employment issues: https://www.citizensadvice.org.uk/work/
Have you ever bought something on-line or from a store and later find that you are experiencing issues with that product? Do you want to cancel a contract and/or claim a refund? Maybe you want to want to switch energy suppliers or want to make a complaint against a service. Whatever your consumer issue, not knowing your consumer rights can make it difficult for you to reach a resolution. For support with consumer issues, we have a dedicated help-line to guide you through your rights.
Call our Citizens Advice Consumer Helpline; 03454 04 05 06 Monday to Friday, 9am to 5pm
Or click here for more information on consumer rights: https://www.citizensadvice.org.uk/consumer/
Your home should be where you feel safe. It is therefore important to know and understand your rights and responsibilities to manage any housing issues you may come up against. However, it is not always that simple and there are many factors that can make it difficult to know what to do, such as: eviction notices, difficult landlords, difficult neighbours or not having a place to call home. We can help you to retain that feeling of being safe.
Click here for more information on housing: https://www.citizensadvice.org.uk/housing/
Family issues can be complicated and emotionally challenging. If your relationship has broken down, there are so many factors to consider, including separation and divorce, maintenance and child support, your rights and responsibilities as a parent, change of name and who will live in the family home. If you have lost somebody, you may want to know what to do when someone dies or need help understanding a will. Whilst we cannot provide legal advice, we can provide you with assisted information and signpost you to relevant organisations who can provide specialist legal advice.
Click here for more information on family support: https://www.citizensadvice.org.uk/family/
To assist with complicated immigration issues, it is important to have an understanding of the law around immigration. Our advice on immigration issues is limited as we do not have specialist immigration advisors. However, we can still help you as we are able to signpost you to the relevant specialist organisations that can provide specific advice.
Click here for more information on immigration advice https://www.citizensadvice.org.uk/immigration/get-help/get-immigration-advice/
We now have an EUSS Support Team to help citizens of EU (but not British), EEA and Switzerland to complete their applications to EU Settlement Scheme to continue living in the UK after brexit beyond 2020. More information is here
Many of us experience financial difficulties at some point in our lives. Sometimes, these financial issues can spiral of control due to various factors, including loss of employment, personal circumstances or relationship break downs. It can become difficult to manage your finances alone and that’s where we can help – we have a dedicated debt specialist team who can support on a range of debt related issues.
Click here https://www.citizensadvice.org.uk/debt-and-money/ for information on debt
If your specific problem is not listed here, please don’t worry! We will still be able to help you. Please call our advice-line to speak with a telephone assessor.
You can also visit Citizens Advice national public website https://www.citizensadvice.org.uk/ for any other information.