Money Advice Service

Are you struggling to keep on top of your finances? 

If you are a resident of Derby City or South Derbyshire and need support in managing your debts, our Money Advice Service is here to help.

Council tax, Rent, Gas and Electric, Credit Cards, Car Finance, Loans and many, many more – these are just some of the payments that thousands of people across the UK are struggling to meet and our debt advisers are here to help you get back on top.

Our team of debt advisers are able to explore all of your options and give you confidential and impartial advice – from negotiating with your creditors, setting up payment plans, applying for trust funds and even some that you might not have heard of before.

To get help with your debts you can call our dedicated helpline 01332 228745 where you will be asked to leave your name and number. A member of our money advice team will then call you back within 3 working days to complete a brief assessment of your circumstances and where appropriate book you an appointment with one of our specialist debt advisers.

During your appointment your adviser will assist you to create a financial statement, discuss your budget and provide hints and tips for increasing your income and reducing your spending as well as exploring your debt management options with you. At the end of your appointment your adviser will provide you with an action plan and will support you through the process of getting your debts back under control.

You can find further information on managing your debts and a wide range of self-help tools here.

Online Self Referral Form

Please answer the questions below and then a member of the team will aim to contact you within 5 working days to offer full advice or schedule an appointment.

By submitting the form, you are consenting to Citizens Advice Mid Mercia holding a record of your personal information.

All data is held confidentially and securely on our internal case management system to maintain a record of the advice provided for quality assurance purposes, and in line with GDPR regulations

 Please complete as many sections as possible so that we can advise you fully

Please check if you DO NOT want us to record any of the following special category data:

Have you contacted Citizens Advice previously?

Through which service?

Do you have ongoing access to the internet?

Are you confident in dealing with letters and forms independently?

Preferred method of contact:

10. Do you have any physical or mental health issues we need to be aware of

Do you have any disabilities that would restrict access to the service?

Is English your first language?

Do you require an interpreter?

Are you self employed?

Have you lost contact with any of your creditors for 6 years or longer?

Have you received debt advice before?

Do you dispute any of the money owed?

Do you need help to identify any benefits or grants you may be entitled to?

8 + 3 =