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Our Projects

There are many reasons people choose to contact Citizens Advice Mid Mercia and there are many issues we can support you with. The following projects are currently running:

General Advice

Advice and guidance on a range of different issues for anyone living in Derby City, South Derbyshire, Burton, Tamworth and Uttoxeter.

We can support you with problems such as debt and money, benefit entitlement, benefit claims, family, Law and courts, immigration, housing, and health issues   

to find out more

One Advocacy

We provide 6 types of task specific advocacy, both statutory and non-statutory, as well as non-instructed advocacy within Derby City and, some other areas where Derby City are funding peoples care and support (within a 30-mile radius of Derby City).

to find out more

Tamworth Advice Centre

The debt and general advice service is based at Marmion House in Lichfield Street, renamed Tamworth Advice Centre and provided by Citizens Advice Mid Mercia

to find out more

EU Settlement Scheme

We are providing practical support to vulnerable EU, EEA and Swiss citizens (and their non – EU family members) through information-giving, advice and provision of technology and assistance to help them make a scheme application by the 30th June 2021. Call us now on 01827 909101

to find out more

Money & Debt

Money Advice Service

Our team of debt advisers are able to explore all of your options and give you confidential and impartial advice – from negotiating with your creditors, setting up payment plans, applying for trust funds and even some that you might not have heard of before.

to find out more

Money Sorted in D2N2

Money Sorted in D2N2 provides confidential one to one tailored support for people experiencing financial difficulty.  It enables individuals to take control, build their confidence, learn new skills and help them tackle problems to improve their financial well-being.

to find out more

Help to Claim

Support in the early stages of Universal Credit claim, from the initial application, through to first payment.

to find out more

Warmer Derby & Derbyshire (WDD2)

Our Energy Team are here to provide advice and guidance to the residents of South Derbyshire and Derby City. We can help with billing queries, price comparisons, discuss ways to reduce energy usage around the home and explore maximising household income.

to find out more

Food Parcels

Citizens Advice Mid Mercia works alongside CVS food bank in South Derbyshire. We can provide holistic advice to the residents of South Derbyshire and we can make a referral to CVS for you to collect an emergency food parcel.

to find out more


Universal Services for Carers

We are a free, confidential and impartial service dedicated solely to the holistic support of unpaid carers in Derby City. We are located in the heart of Derby city centre and our goal is to support the unpaid carer community with a wide-array of services designed to ensure that unpaid carers feel emotionally and physically well, empowered, knowledgeable, skilled and supported

to find out more

Autism Information and Advice

The Autism Information and Advice Service provides free information and advice to Derbyshire County’s Autistic Community

to find out more

Multiple Sclerosis Support

In partnership with the Burton on Trent’s MS Society, we provide a benefit advice service, in local advice offices or if necessary, in people’s own homes specifically for individuals living with MS.

An adviser will assist all eligible individuals with filling in forms and completing benefit appeals and mandatory reconsiderations.

To access this service, you need to have a diagnosis of MS and live in South Derbyshire or the Burton on Trent area.

to find out more


Support for COVID Self-Isolators

If you’re self-isolating due to COVID, and need help to access food, medicine, or other daily essentials, or need advice on any financial or employment matters, we can help.

Please note that you must be a resident of Tamworth or East Staffordshire to access this service.

to find out more


Skills & Training

Digital Training Support

Our digital training and learning support team is specially designed to support you in all your ‘’online’’ needs. The service also focuses on supporting those who require support in becoming digitally competent. 

We are able to support clients living within Derby City, South Derbyshire, East Staffordshire, Tamworth and North East Derbyshire.

to find out more


GP Outreach

Provides weekly outreach advice and information services in GP surgeries and other centres throughout South Derbyshire. 

You can get help with a wide range of issues, including benefits, debt and money, employment, housing, immigration, family, law and courts and health enquiries on.

to find out more

Support in Winshill

Generalist advice service to residents of Winshill, Burton-Upon-Trent, Staffordshire

to find out more

How to contact?

As Citizens Advice Mid Mercia supports people across South Derbyshire, Derby City, East Staffordshire, Tamworth and surrounding areas, we have offices in a variety of locations. We deliver different services at these locations.

Please visit a project’s webpage for their contact details or call our free Adviceline on 08082 787 972.