Our Projects
There are many reasons people choose to contact Citizens Advice Mid Mercia and there are many issues we can support you with. The following projects are currently running:
General Advice
Advice and guidance on a range of different issues for anyone living in Derby City, South Derbyshire, Burton, Tamworth and Uttoxeter.
We can support you with problems such as debt and money, benefit entitlement, benefit claims, family, Law and courts, immigration, housing, and health issues
to find out more ⇒
One Advocacy
We provide 6 types of task specific advocacy, both statutory and non-statutory, as well as non-instructed advocacy within Derby City and, some other areas where Derby City are funding peoples care and support (within a 30-mile radius of Derby City).
to find out more ⇒
Tamworth Advice Centre
The debt and general advice service is based at Marmion House in Lichfield Street, renamed Tamworth Advice Centre and provided by Citizens Advice Mid Mercia
to find out more ⇒
Money & Debt
Money Advice Service
Our team of debt advisers are able to explore all of your options and give you confidential and impartial advice – from negotiating with your creditors, setting up payment plans, applying for trust funds and even some that you might not have heard of before.
to find out more ⇒
Help to Claim
Support in the early stages of Universal Credit claim, from the initial application, through to first payment.
to find out more ⇒
Warmer Derby & Derbyshire (WDD2)
Our Energy Team are here to provide advice and guidance to the residents of South Derbyshire and Derby City. We can help with billing queries, price comparisons, discuss ways to reduce energy usage around the home and explore maximising household income.
to find out more ⇒
Food Parcels
Citizens Advice Mid Mercia works alongside CVS food bank in South Derbyshire. We can provide holistic advice to the residents of South Derbyshire and we can make a referral to CVS for you to collect an emergency food parcel.
to find out more ⇒
Health
Universal Services for Carers
We are a free, confidential and impartial service dedicated solely to the holistic support of unpaid carers in Derby City. We are located in the heart of Derby city centre and our goal is to support the unpaid carer community with a wide-array of services designed to ensure that unpaid carers feel emotionally and physically well, empowered, knowledgeable, skilled and supported
to find out more ⇒
Autism Information and Advice
The Autism Information and Advice Service provides free information and advice to Derbyshire County’s Autistic Community
to find out more ⇒
Multiple Sclerosis Support
In partnership with the Burton on Trent’s MS Society, we provide a benefit advice service, in local advice offices or if necessary, in people’s own homes specifically for individuals living with MS.
An adviser will assist all eligible individuals with filling in forms and completing benefit appeals and mandatory reconsiderations.
To access this service, you need to have a diagnosis of MS and live in South Derbyshire or the Burton on Trent area.
to find out more ⇒
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Support for COVID Self-Isolators
If you’re self-isolating due to COVID, and need help to access food, medicine, or other daily essentials, or need advice on any financial or employment matters, we can help.
Please note that you must be a resident of Tamworth or East Staffordshire to access this service.
to find out more ⇒
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Skills & Training
Digital Training Support
Our digital training and learning support team is specially designed to support you in all your ‘’online’’ needs. The service also focuses on supporting those who require support in becoming digitally competent.
We are able to support clients living within Derby City, South Derbyshire, East Staffordshire, Tamworth and North East Derbyshire.
to find out more ⇒
Outreach
GP Outreach
Provides weekly outreach advice and information services in GP surgeries and other centres throughout South Derbyshire.
You can get help with a wide range of issues, including benefits, debt and money, employment, housing, immigration, family, law and courts and health enquiries on.
to find out more ⇒
Support in Winshill
Generalist advice service to residents of Winshill, Burton-Upon-Trent, Staffordshire
to find out more ⇒
How to contact?
As Citizens Advice Mid Mercia supports people across South Derbyshire, Derby City, East Staffordshire, Tamworth and surrounding areas, we have offices in a variety of locations. We deliver different services at these locations.
Please visit a project’s webpage for their contact details or call our free Adviceline on 08082 787 972.