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Siyaseta taybetîtiyê

Siyaseta taybetîtiyê

At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives.

Em tenê agahdariya ku ji me re hewce ne dipirsin. Em her gav dihêlin hûn biryar bidin ku hûn ji me re çi xweş dibêjin, vebêjin çima em hewceyê wê ne û wê wekî nepenî bigirin dest.

Dema ku em agahdariya weya kesane tomar dikin û bikar tînin em:

  • tenê dema ku sedemek me ya baş hebe bigihîjin wê
  • tenê ya hewce û têkildar parve bikin
  • wê li kesî nefiroşin

We collect and use the details you give us so we can help you. We have a ‘legitimate interest’ to do this under data protection law. This means it lets us carry out our aims and goals as an organisation. We’ll always explain how we use your information.

Car carinan em dikarin bêyî destûra we agahdariya we bikar bînin an parve bikin. Ger em bikin, em ê her dem piştrast bikin ku bingehek wê ya qanûnî heye. Dibe ku ev rewşên ku em neçar in agahiya we bikar bînin an parve bikin tê de hebe:

  • ku qanûn bicîh bînin - mînakî, heke dadgeh ferman bide me ku em agahdariyê parve bikin. Ji vê re 'peywira qanûnî' tê gotin
  • ji bo parastina jiyana kesek - ji bo nimûne, parvekirina agahdariya bi paramedikek heke xerîdarek li ofîsa me nebaş bû. Ji vê re 'berjewendîyên jiyanî' tê gotin
  • ku armanc û mebestên xweyên rewa wekî xêrxwazî pêk bînin - mînakî, ji bo lêkolîna xweya neteweyî statîstîkan biafirînin. Ji vê re 'berjewendîyên rewa' tê gotin
  • ji bo me ku wezîfeyek ku em tê de armancên dezgehek gelemperî di berjewendiya giştî de bicîh tînin pêk bînin - ji bo nimûne, pêşkêşkirina hikûmet an karûbarê herêmî. Ji vê re 'peywira giştî' tê gotin
  • ji bo pêkanîna peymanek ku me bi we re heye - mînakî, heke hûn karmendek in dibe ku em hewce ne ku hûrguliyên banka we tomar bikin da ku em karibin drav bidin we. Ji vê re 'peyman' tê gotin
  • to defend our legal rights – for example, sharing information with our legal advisors if there was a complaint that we gave the wrong advice.

Em agahdariya kesane ya we li gorî qanûnê digirin dest xwe û hiltînin - di nav wan de Rêziknameya Parastina Agahdariya Giştî û Zagona Parastina Agahdariyê ya 2018-an.

You can check our main Citizens Advice policy for how we handle most of your personal information.

Ev rûpel vedihewîne ka em çawa, wekî xêrxwaziya weya herêmî, agahdariya we di nivîsgehên xwe de bi cîh digirin.

How Citizens Advice Mid Mercia collect your data

To find out how we collect your data, see our national Citizens Advice privacy policy.

In addition to this, we also collect data through the following projects and processes:

Marketing and Fundraising

Our donation platform is provided by a third-party supplier called Just Giving. They collect information on our behalf to process your donation and they store it securely. We manage the relationship with them and their obligations through a legally binding data processing agreement. You can find the Just Giving privacy policy on their website.

The information they collect and store on our behalf is:

  • data to identify you, such as your name, username or your date of birth
  • your contact details, such as email address, postal address and phone number – for example, to be able to process a donation, claim Gift Aid or if you sign up to receive communications from us
  • financial data, such as your bank or card details – so that they can process your donation on our behalf
  • marketing data, such as your preferences for how we communicate with you.

We download the above information from the Just Giving platform to enable us to contact you if you have consented to receive marketing communications. We do not see any of your financial data (i.e., bank or card details) relating to your donations that Just Giving processes on our behalf.

Ya ku Hemwelatî viceêwirmendiya Mid Mercia dipirsin

To find out what information we ask for, see our national Citizens Advice privacy policy.

Çawa Hevwelatî viceêwirdarî Mid Mercia agahdariya we bikar tînin

To find out how we use your information, see our national Citizens Advice privacy policy.

Li ser navê we dixebitin

Gava ku hûn rayedarê me bidin ku em li ser navê we tevbigerin, mînakî ku hûn bi daxwazek krediya gerdûnî re alîkariya we bikin, em ê hewce ne ku agahdariyê bi wê partiya sêyemîn re parve bikin.

We commonly share information with the following organisations:

  • Meclîsa Navçeya South Derbyshire
  • Meclîsa Bajêr a Derby
  • Meclîsa wîlayeta Derbyshire
  • Encûmena Navçeya Tamworth
  • Meclîsa wîlayeta Staffordshire
  • The Department for Work and Pensions.

Çawa Hevwelatî viceêwirdarî Mid Mercia agahdariya we diparêzin

All personal client data collected as part of our advice services is stored within the national case recording system, Casebook. Certain information is also stored on Microsoft Office 365, a secure, cloud-based system.

All personal client data collected as part of the following projects is stored on encrypted and password protected servers, on Microsoft Office 365, a secure, cloud-based system, and may also have data stored in Casebook:

  • Digital Connect
  • Otîzm
  • Karkeran
  • Parêzerî
  • Living With a Long-Term Health Condition
  • EUSS
  • Marketing, fundraising and campaigning activities.

Çawa Citizens Advice Mid Mercia agahdariya we parve dikin

To find out how we share your information, see our national Citizens Advice privacy policy.

Li ser agahdariya we bi Hevpeymaniya Hemwelatiyan Mid Mercia re têkilî daynin

Di derbarê awayê berhevkirin an karanîna agahdariya we de pirsên we hene, hûn dikarin bi ofîsa me re têkilî daynin.

Telephone: 01283 210108

E-name: lihevhatî@citizensadvicemidmercia.org.uk

Hûn dikarin bi me re têkiliyê daynin da ku:

  • bizanin ka kîjan agahdariya kesane ya ku em di derheqê we de digirin
  • agahdariya xwe rast bike ger çewt be, ji dîrokê be an jî ne temam be
  • daxwaz bikin ku em agahdariya we jê bibin
  • ji me bipirsin ku em tiştê ku em bi daneyên we dikin re bi sînor bikin - wek nimûne, ji me bipirsin ku heke we berê ji me nepirsî ew parve nakin
  • ji me bipirsin ku em kopiyek daneya ku em di teşeyek de digirin bidin we, hûn dikarin bikar bînin da ku ew wê veguherînin karûbarek din
  • ask us to stop using your information.

Kî berpirsiyar e ku li agahdariya kesane ya we digerin

The national Citizens Advice charity and your local Citizens Advice operate a system called Casebook to keep your personal information safe. This means they’re a ‘joint data controller’ for your personal information that’s stored in our Casebook system.

Her şêwirmendiya Citizen a herêmî xêrxwazek serbixwe ye, û endamek xêrxwaziya niştimanî ya Citizen Advice ye. Di peymana endamtiya Citizens Advice de jî pêdivî ye ku karanîna agahdariya we li gorî qanûna parastina daneyê be.

You can find out more about your data rights on the Information Commissioner’s website.