Skip to main content

Work with us

At Citizens Advice Mid Mercia, we’re powered by passionate people who care about making a real difference in their communities. Whether you’re looking to volunteer your time or take the next step in your career, joining our team means becoming part of a supportive, purpose-driven organisation.

We are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

From frontline advice roles to behind-the-scenes support, every position plays a vital part in helping people find a way forward. Explore our current opportunities and discover how you can be part of something that truly matters.

We are passionate about providing opportunities to progress

Staff and volunteers are regularly offered further training and professional development. There is a wealth of training available – both in-house and external – as well as access to Citizens Advice National online and e-learning modules and training tools.

There is also a wealth of knowledge in the team and support and guidance is always close by.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board.

In summary, CAMM is an inclusive and supportive organisation to work for and if you have a passion for working in the heart of your local community and are driven by making a difference, then we’re the organisation for you.

Explore vacancies

Browse our current vacancies below and apply using our online application form.

We reserve the right to withdraw or close our vacancies at any time, without prior notice, before the advertised closing date. Please apply as soon as possible to avoid disappointment.

Please note: Applicants must have the right to work in the UK to apply for paid roles

Prefer to apply offline?

Before you apply, check out our Candidate Guide for helpful tips.

If you prefer to apply offline, download application form (.doc) and email it, along with the optional diversity monitoring form (.doc), to: staff@citizensadvicemidmercia.org.uk

Please note: We don’t accept CVs unless stated in the job advert.

Money Guidance Adviser

The role involves advising clients on budgeting, income maximisation, benefit entitlement, and managing household bills. The role may require a flexible approach to working, including attendance at office locations and occasional work in the community, depending on service needs and commissioner requirements.

Hours Icon 26 and 37.5 hrs/wkLocation Icon Hybrid (Derby, Swadlincote)Closing Icon 2026-10-16Salary Icon £26,048.76 - £29,207.50 per annum, pro-rata
Apply now

Office Cleaner

We’re looking for an experienced and reliable Office Cleaner to help keep our Church Gresley office clean, hygienic and welcoming for colleagues, volunteers and visitors. You’ll have a keen eye for detail, be able to work independently to high standards and take pride in creating a pleasant working environment. The 10 hours per week can be worked flexibly to suit the right candidate, including the option of shorter weekday hours and a deeper clean at the weekend.

Hours Icon 10 hrs/wkLocation Icon Church GresleyClosing Icon 2026-10-25Salary Icon £12.71 per hour
Apply now

Wellbeing Coach

As a Wellbeing Coach, you will support individuals to improve their wellbeing by helping them identify goals, build resilience, develop self-care strategies, and overcome social challenges. Working as part of the Living Well Derbyshire/Derby Wellbeing Service, you will engage with people in their local communities, providing coaching and recovery-focused support to individuals and their families accessing mental health services. Embedded within the Living Well team and working alongside partner organisations, you will play a key role in empowering people to achieve positive outcomes and improve their overall wellbeing.

Hours Icon 37.5 hours per weekLocation Icon Derby (hybrid)Salary Icon £24,822 per year
Apply now

Short-term Intervention Team Lead Worker

 The aim of this service is to provide a crisis in reach service for people with LD&ASC who, at any time, are at risk of otherwise being admitted to a mental health inpatient setting.  The service is part of their local hospital avoidance pathway to prevent clinically inappropriate hospital admissions and to provide credible alternatives to hospital in the community.  

Hours Icon shifts 4on/4off (12 hrs per shift)Location Icon DerbySalary Icon £28,938 per annum
Apply now

Trainee Generalist Advisor

We are looking for a full-time Trainee Generalist Advisor to join our Core Advice Team. The role will be split between taking calls on our advice line where you will complete an assessment with the client and book them in for an advice appointment and you will also hold your own advice appointments with clients.

Hours Icon 37.5 hours per weekLocation Icon Church Gresley; Derby City; TamworthSalary Icon £24,784.50 per annum
Apply now

Housing and Debt Caseworker (TAS)

Our Legal Department is looking to recruit a driven and successful caseworker in the telephone advice team (TAS). The role will be to deliver telephone advice to clients with housing and housing related debt matters.

Hours Icon 40 hours per weekLocation Icon DerbySalary Icon £26,436.80 to £27,108
Apply now

Housing and Debt Supervisor (TAS)

Our Legal Department is looking to recruit a driven, successful and appropriately qualified applicant for the role of supervisor in the telephone advice team. The role will be to support with the supervision of caseworkers, successfully deliver the requirements of the contract and offer legal advice to clients with housing and housing related debt matters.

Hours Icon 40 hours per weekLocation Icon DerbySalary Icon £29,867 to £34,132
Apply now

Community Advisor

The role will be to provide personalised support to disadvantaged vulnerable adults living in Birmingham to support the improvement of their health and wellbeing. Community Advisors will work within one of Birmingham’s 4 main quadrants delivering advice and support from accessible outreach locations.

Hours Icon 37.5 hours per weekLocation Icon Birmingham (hybrid)Salary Icon £24,784.50 - 26,309
Apply now

Support Worker for Short-Term Intervention Team

The aim of Short-term Intervention service is to provide a crisis in reach service for people with LD&/ASC who, at any time, are at risk of otherwise being admitted to a mental health inpatient setting.  The service will be part of their local hospital avoidance pathway to prevent clinically inappropriate hospital admissions and to provide credible alternatives to hospital in the community.   

Hours Icon 12 hrs shift – 4 on / 4 off (mix of day and night shifts) Location Icon HybridSalary Icon £26,754 per annum
Apply now

What do we offer our volunteers?

  • You will always be supported by both our staff and other volunteers
  • You will receive ongoing support and training to enhance your skills
  • You will have regular meetings with senior staff to help you feel part of the team
  • Your travel expenses are reimbursed
  • We offer a friendly working environment
  • We offer an opportunity to apply for any current vacancies we have within the organisation
  • We have a ranger of roles to suit different expertise

Why volunteer?

  • Give something back when we have directly impacted on people’s lives
  • Make a difference to the lives of others
  • Feel valued working as part of a team
  • Gain confidence and self-esteem
  • Enhance your CV
  • Meet new people and make new friends

Trustee

We are looking for individuals who are committed to developing our services to the population of Derby City, South Derbyshire, East Staffordshire, Tamworth and surrounding areas and who have a passion to help us improve the lives of the people that we serve.

Apply now

Autism Information and Advice Service Volunteer

This is an excellent opportunity to support autistic people, parents and carers across Derby City and Derbyshire and enhance their quality of life and well-being.

Location Icon Derby
Apply now

Volunteer Generalist Advisor

Our advisors support our clients with more complex issues; all our advisors have been trained to give specialist advice on the above topics.

Location Icon Swadlincote
Apply now

Volunteer Assessor

This role supports our clients on the telephone helping them overcome their issues with debt, employment, housing, immigration etc.

Location Icon Derby
Apply now

Get in touch

We will aim to get back to you within 5 working days