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Skills and Training Opportunities

Skills and Training Opportunities:

   It is vitally important that we recognise and support the needs of unpaid carers in their daily lives. Unpaid carers need a wide array of knowledge and skills to deliver the best and safest care they can.

Here at Universal Services for Carers in Derby, we provide free training courses throughout the year to unpaid carers where they will not only be able to gain new essential skills and expertise, but will also be able to share knowledge, experiences, and emotional and social good practice.

The skills and training courses we offer include: digital awareness, manual handling, first aid, and various CPD accredited courses supporting carers in learning more about their caring role.

To learn more about our free training opportunities, please see below:

Taking Responsibility for Your Own Care – learn more about YOU! – currently being delivered by telephone or Zoom.
Personal development and reflecting on your experiences as a carer is essential to evolving as a carer and learning how to take time for YOU. ‘What About Me?’ is a free skills and training opportunity available through the Open University that can help you in identifying and reflecting on your experiences, interests, and skills as a carer, as well as your future aspirations. We can support you on your training journey by helping you access the course and setting up a log-in, supporting you throughout the course over the telephone and talking with you about your experiences and how you can put the course’s self-care tools into practice and printing the course materials for you. This course will also help you develop coping strategies that you can implement in your caring role.

To enquire about this course, simply call our help-line.


Digital Awareness – feel more confident online! – currently being delivered by telephone or Zoom:

Whether you are a complete novice or want extra tips on accessing digital technology, you may benefit from our 1-to-1 digital awareness support. We can help you with matters such as setting up email accounts, using social media, booking online appointments, online shopping and banking, internet safety and much more.

Simply call our help-line to find out more!


First Aid Training – What is First Aid?

First aid is the medical term used to describe the immediate assistance given to a person suffering a minor or major injury or sudden illness. There are five main aims of first aid:

1. Preserve life;
2. Prevent an illness or injury from worsening;
3. Promote recovery;
4. Pain relief;
5. Protecting the unconscious.

These can be remembered as the ‘5 Ps.’ It can include anything from performing cardiopulmonary resuscitation (CPR) to applying a plaster to a cut or fashioned a sling to support an injured arm. First aid is conducted either to solve a minor injury or illness (so cleaning a cut and putting on a plaster) to keeping a person safe and alive whilst an ambulance is being called.

It can be a scary time when a person injures themselves or suddenly falls ill. It is therefore a good idea to be as prepared as possible and to enrol on a course that can provide you will the skills to cope during an unexpected accident or medical emergency.

The team at Universal Services for Carers therefore believe that it’s our duty to ensure carers are as prepared as possible for such circumstances and that knowing first aid will help them deliver the best and safest care they can.

Our free first aid training courses will therefore provide you will the following essential skills:

• Dealing with cuts, scrapes, grazes, burns, scalds and other minor injuries
• Managing various types of eye injuries
• Immobilising fractures, sprains and joint sprains
• Preventing choking
• Stopping excessive bleeding
• Helping unconscious patients
• Performing CPR
• Knowing the recovery position

Our courses are designed to give you the knowledge and confidence to manage emergency situations and to keep the person you care for safe during an episode of injury or illness whilst you wait for the emergency services to arrive or in the interim before a medical appointment.

*At the moment we are unable to run our first aid course as planned, owing to the COVID-19 pandemic. However, you can REQUEST YOUR FREE FIRST AID BOOKLET FROM OUR HELP-LINE. See below for more details.

Manual Handling Support – What is Manual Handling?

If you look after someone who has an illness or disability, you may need to help them move around, support them with transferring to different locations or reposition them. For example, it is common that the following moving and handling is often needed in a caring role:

• In the bedroom – supporting to get in and of bed, turning over in bed, sitting up in bed, changing clothing and help with support stockings, and using a commode;
• In the bathroom – bathing and showering, support with going to the toilet, and using a shower seat or grab rails;
• Elsewhere – sitting in a chair, standing and walking, getting up from the floor after a fall, help with walking aids, accessing stairs and helping with steps, using a wheelchair and ramps, and getting in and out of a vehicle.

However, helping someone move around when you have not had the correct training to do so may lead to you accidentally hurting your loved one or injuring yourself. This may then limit your ability to continue to give care to your loved one.

The most common injuries carers get are back injuries. Injuring your back will limit your movement and your ability to care for someone and it could take a long time for you to recover. Lifting someone incorrectly can also damage fragile skin, cause shoulder and neck injuries, increase existing breathing difficulties, or cause bruising or cuts.
It is also important that any lifting or moving equipment is only used with the correct support and guidance, usually from an Occupational Therapist.

Our free monthly manual handling workshop will provide you with the skills and confidence needs to safely and effectively carry out your caring role, as well as providing an opportunity to meet other carers that also care for someone requiring support to move. See below for more details about this monthly workshop. You can also request free manual handling crib sheets so you can have something to check and boost your confidence when delivering physical care.


Monthly Dementia Workshops – the third Tuesday of every month, ZOOM.


Get handy information and advice on caring for someone with Dementia, Alzheimer’s or a degenerative disease and take advantage of peer support and the knowledge and experience of other carers. See below for more details.

Skills and Training – currently via telephone and Zoom:

Digital Awareness - Over telephone or Zoom - Anytime by appointment.

To ensure carers have the skills to access and use the Internet freely and safely. Gain more confidence online!

What about Me? - Over telephone or Zoom - Anytime by appointment.

To help carers learn about their caring role, reflect on their skills and experience and to develop coping strategies.

First Aid - request your FREE First Aid booklet

To ensure carers know what action to take in emergency medical situations.

Call our help-line to request your FREE First Aid booklet and we will post it right out to you.

Manual Handing crib sheets - request your FREE manual handling crib sheets

Call our help-line to request your FREE manual handling crib sheets, which cover all possible areas of manual handling – from helping someone to eat and drink, to helping bathe the person you care for, change dressings and give intimate care. 

Just give the help-line a call and we will work with you to understand you caring role and post the crib sheets that will be of the most use to you. Remember, manual handling advice is essential to ensuring you can deliver the safest and most effective care you can.


Manual Handing Monthly Workshops - every second Tuesday of the month - ZOOM

To ensure carers can lift and move their cared for in the safest possible way we are offering FREE monthly manual handling workshops. By join this 2 hour workshop you will be able to learn more about how to help the person you care for eat, drink, bathe, get dressed and more in the safest possible way. These workshops are led by a highly knowlegedbale and trained member of staff who will not only guide you through essential techniques, but will also listen your unique caring responsibilities and look at your caring role and the manual handling you and offer bespoke ways to support YOU. The workshop also seeks to provide a supportive environment for carers to share their own experience of manual handling and any tips or tricks picked up along the way.

To join this workshop, just give the help-line a call and our advisors will share with you the ZOOM login details. 

Dementia Monthly Workshops - every third Tuesday of the month - ZOOM

If you care for someone with Dementia, Alzheimer’s or a degenerative illness then this is the workshop for you. This informative and friendly monthly workshop looks at how challenging it can be caring for someone with a degenerative illness or condition and seeks to arm carers with the knowledge and skills needed to deliver the best care they can for someone with these conditions. It is also a safe space for carers to share their experiences of caring for someone with such conditions, as well as to share any tips or advice they have learned in their caring role. 

To join this workshop, just give the help-line a call and our advisors will share with you the ZOOM login details. 

Contact Us

If wish to contact the service for information and advice, to book onto a well-being activity or training event, or to enquire about a Carers Conversations, drop-ins, or peer support, you can do so in the following ways:

Stuart House, Green Lane, Derby, Derbyshre, DE1 1RS

Mon - Fri: 09:00-17:00, excluding public holidays

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